NET buying fakes? many people have had this experience. China's e-Commerce Research Center recently published the 2015 (I) monitoring report notes that China's e-commerce user experience and investment, e-commerce complaints in the first half of this year grew by 2.03% to which sale network top ten retail hot spots being complained of. In addition, complaint areas ranked in the top three for online shopping, O2O life services business and Haitao.
"Artificial holiday" peak of the rights
Now online shopping more convenient, followed by quality problems, transaction risk is to make people feel big. Report shows first half of 2015, the national e-commerce users the number of complaints rose 2.03%, while "section 38" and "418", "618" such as e-commerce industry promotion war peak of consumer complaints on human rights is raised. In a complaint involving, accounts for up to 100 Yuan to 500 Yuan, 41.85%; 0-100 range accounted for 18.9%; 1000-5000 range accounted for 17.8%; 500-1000 range accounted for 15.6%; more than 5000 Yuan accounted for 5.85%. Advertising law of the world finally be playing
Sale is online retail "number one problem"
The report points out that complaints ranked in the top three in the field of electronic commerce, respectively, for online shopping, O2O life services business and Hai Tao, respectively complaint, and 33.86%, and 16.55%. Specifically, online retail, ten hot in the first half of this year were complaints followed by network sale, information disclosure, delivery delays, fraud, returns, refunds, and cancellations, not as Board, price-gouging and poor service. Online sale accounted for all the 13.65%. O2O service firms, involving catering, tourism, car rental, tickets and other services the O2O become a hot consumer complaints in the field, more prominent problem is the high cancellation fee, changed back, order cancellation, etc. In scouring the sea, involving the sale of infant products specifically in reference to e-commerce complaints.
Data leakage the frightening
In the online shopping process, public order information are more and more common. The report points out that information leaks in the first half of this year is still the number one enemy of Internet security, after the network selling false complaints of online retail's second big problem, caused criminals to defraud. In addition, due to the low cost, low threshold, partial derivative "shashu economy" in the sale of fake, fraud, agency, and run phenomenon also occurred. Consumer complaints focused on derivative sales, receivables are not shipped, seller issues such as lost.
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