Modern repair industry in China developed less than 20 years of history, because the technology is not high, business operations strategy can be easily imitated led to repair deformities of the industry development, and the emergence of the Internet repair will give new blood to the industry. Provide repair services market and a large number of Internet companies, such as home cleaning, universal brother, Le gang, as well as the interview with small second home. Recently, the small two billion euro NET interview Founder Yang Xuegui, the second repair was understanding, to share with you:
Second home development
Second home is Beijing Zhong Yun Technology Limited's products, was established on April 10, 2015, Yang Xuegui, founder. Second home focused on product design, and thanks to the mobile Internet to provide users with online booking, payment experiences, as well as provide offline engineers on-site service. From the home website queries to the second, smaller products are now available on two: deep cleaning air conditioning fluoridation, screen replacement, drain odors in the flue, home lighting and health upgrades, walls flush, tap replacement of door-to-door service. Enterprise currently offers services city for Beijing.
For the home market pain points, to build second home repair service mode
Home Services is an industry with great market demand and current market supply, however there has been a lot of pain points: 1. man quality is not high. Many service personnel from the two or three cities, mostly migrant workers, who had not received the relevant training. 2. service levels and service level standardization cannot be reached. Different repair companies provide service standards difference, inconsistent service levels in the market. 3. repair service prices are not transparent. 4. service quality is not guaranteed.
Many pain points for repair services, need of alterations to the home repair industry including: Standardization of services, price transparency, standardization of service processes, personnel specialized series of transformation. The transformation of this industry and the Internet will gradually change the views of the home repair market.
Second home Founder Yang Xuegui revealed that small second home to these pain points, and proprietary pattern provides a standardized home service repair. Reflected in four aspects: 1. on-site service process, from home implementation to completion cleanup bid farewell to follow the standardization of service processes. 2. price transparency, website uniform prices, among other measures. 3. professional service tools, introduced standardized service dress uniform and harmonized vehicle configuration professional repair tool. 4. professional repair staff, engineers must pass professional training, after the real-name authentication to posts. China in the era of Internet how to beyond the
Standardized services are small repair slogan, embodied in the product design, service standards, on the choice of accessories.
From a product design perspective: according to the seasonal characteristic, first launched a window screen replacement products. The screens was simplified as a main material, price reduced to window screen and door screen two prices, marketed by both products.
From the point of service standards: beginning of second home three core service standards are set, 1. construction professional must be used when the ground cloth to protect the customer's home. 2. the House will bring shoe cover. 3. completion of construction, waste must be cleaned.
On the choice of accessories: accessories of the products also directly affects the quality of service levels, small two chosen brands accessories, floor drain odor treatment, for example, small two pick a brand of deodorant to drain, it can be effective odor and pest control.
Competition in the repair industry
Internet competitor on the market there are two types, one is cross-border, are direct competitors. Crossover is mainly focused in the fields of family service vendors, such as home cleaning, home 58. Direct competitors are mainly to information broker platform class competitors, such as the universal brother, music, and more. Class competitor to the rapid expansion of the information broker platform. Family service vendors to provide services in the areas of relatively heavy.
Major competition from traditional home market is a home improvement company, real estate, repair personnel. Some home improvement company and property service and repair services coincidence leads to competition, of which there are plenty of opportunities for service range does not overlap the home improvement business and property will be able to cooperate, home businesses and property can outsource this part needs small repair. Traditional repair personnel can also be objects of cooperation, small second home hope they add to their platform, through standardized training to enhance the user experience in this industry.
Repair industry in the future development of
Small two Yang Xuegui, founder of millions of European networks, on the future development of the industry, toward the three directions: 1. complex maintenance industry category, the future must go minimalist, for customers is the future of fees there will be significant changes in the way, such as the membership model similar to the insurance fund. 2. the rise of the smart home, repair technology level is getting higher and higher. 3. with the improvement of living and housing maintenance mode may rise.
Internet and home repair industries combined is one of the trends, small second home Founder Yang Xuegui Internet "+" is the trend of the future. Internet has a massive, radical change, reset, restore our way of life. Repair services, specialized Internet repair companies is inevitable, enhance people's experience of the future will be better, more consumers "premium".
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